FAQs, Customer Support, and the ACI Jewelry Guarantee


What if there’s an issue with my purchase?

Our goal is for you to be completely happy with your purchase! If your order is not perfect, please email us at info@ACharmedImpression.com. From there, we can discuss alterations (like chain length adjustments), repairs, exchanges, and returns. Our team is always happy to help you! 


What is your return policy? 

If your purchase can’t be adjusted to make it perfect through a modification or exchange, you can return it within 60 days of purchase for a full refund. Don’t hesitate to reach out to us! 


When and how will my order ship?

Items generally ship via USPS within 1-2 business of purchase. You’ll receive an email when your order ships. 


How should I care for my jewelry? 

It is best to avoid sleeping, showering, swimming, and exercising in any jewelry, as these activities can reduce the longevity of your pieces. Sterling silver can also tarnish rapidly when exposed to products like sunscreen, lotion, and perfume. Tarnishing is reversible, but we prefer to avoid using these products while wearing our jewelry in order to keep the metal as shiny as possible.


What if my jewelry breaks? 

Unfortunately, sometimes jewelry chain breaks. We are here to help! If your chain breaks within the first two years of ownership, we’ll replace or repair the chain for free. After two years, we will either repair the chain (if possible) or, when necessary, we’ll help you purchase a replacement chain. If any other component of your piece breaks (this is extremely rare) we will replace it for you! If we don’t carry that piece anymore, we will issue you a store credit.


Is this site secure?

This site is hosted and operated by Shopify (a secure E-commerce platform).  All credit card transactions are processed through Shopify which is certified Level 1 PCI DSS compliant.  You can shop with confidence!

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